Shipping policy
Shipping Policy — Kevra Defense
Last updated: March 2026
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Custom and OEM orders may require additional lead time — we will notify you of the estimated production and shipping timeline
- Orders are not processed on weekends or public holidays
- You will receive a shipping confirmation email with tracking information once your order has been dispatched
2. Domestic Shipping (United States)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Shipping | 7–15 business days | Free on orders over $399 |
| Economy Shipping | 7–15 business days | Calculated at checkout |
| Economy Shipping (Heavy) | 7–15 business days | Calculated at checkout |
3. International Shipping
We ship to 50+ countries worldwide via the following carriers:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| DHL Express | 3–7 business days | Calculated at checkout |
| USPS | 10–20 business days | Calculated at checkout |
| Economy Shipping | 15–30 business days | Calculated at checkout |
Delivery times are estimates only and may vary due to customs clearance, carrier delays, or force majeure events.
4. Customs, Duties & Taxes
- The buyer is solely responsible for all import duties, customs fees, and local taxes in the destination country
- Kevra Defense does not collect or pre-pay import duties on behalf of the buyer
- Please check your local regulations before placing an order — some countries may restrict the import of ballistic and tactical equipment
- Packages are declared at full commercial value in compliance with international trade regulations
5. Export Compliance
All orders are subject to export control laws including ITAR, EAR, and applicable UN regulations. We reserve the right to refuse shipment to any destination that may violate these regulations. By placing an order, you confirm that you are legally permitted to import our products in your country.
6. Tracking Your Order
- A tracking number will be emailed to you once your order ships
- You can track your shipment directly on the carrier's website (DHL / USPS)
- For bulk or OEM orders, a dedicated logistics coordinator will be assigned to your account
7. Lost or Damaged Shipments
- If your order arrives damaged, please photograph the packaging and product immediately and contact us within 48 hours of delivery
- For lost shipments, please contact us after the estimated delivery window has passed — we will open an investigation with the carrier
- Kevra Defense is not responsible for delays caused by customs, carrier issues, or incorrect shipping addresses provided by the buyer
8. Contact Us
For shipping inquiries:
- 📧 Email: jinchaowu9@gmail.com
- 📞 Phone / WhatsApp: +86 181 7088 3451
- 🕐 Response time: Within 1 business day